About Fairlight Advisory
Fairlight Advisory was built from 6+ years of experience in banking fraud, where scam cases, customer complaints, and liability reviews were part of everyday work.
That experience showed how overwhelming the complaint process can be for scam victims. Many people know something went wrong, but struggle to explain the timeline, organise their evidence, or clearly set out what they want the bank to review.
Fairlight Advisory exists to make that process easier.
We help scam victims turn scattered details into clear, structured complaint documents that can be submitted to a bank or used to support an AFCA complaint.
Fairlight Advisory does not provide legal or financial advice, and we do not guarantee refund outcomes. Our role is to help customers present their case clearly, accurately, and professionally.
Our approach
Clear
We organise complex scam events into simple timelines and complaint points.
Fair
We help customers raise legitimate concerns without exaggeration or false claims.
Practical
We prepare documents that can be submitted to a bank or used to support an AFCA complaint.
Transparent
Fixed fees, clear scope, and no promises of compensation.
Fairlight Advisory may decline or stop work on a matter where it falls outside our service scope, or where the information provided appears false, misleading, incomplete, or inappropriate.