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Plain-language guides on scam complaints, bank disputes, and the Australian financial complaints process.
"The Bank Blocked It, Then Let It Through" — What That Actually Means for Your Case
If your bank flagged, called, or blocked a transfer before letting it through anyway, that sequence of events is one of the strongest pieces of your case. Here's why it matters and what to look at.
Read article 25 JUNE 2026Can You Get Your Money Back After a Scam in Australia? An Honest Guide
If you've just been scammed, you deserve a straight answer. Here's an honest guide on what to do, when banks are liable, how AFCA works, and what to watch out for.
Read article 20 JUNE 2026NAB Scam Refund: How to Complain and Escalate to AFCA
If you have lost money to a scam through your NAB account, please take a breath before anything else. What happened to you was not a failure of intelligence or character. This guide walks you through what to do now, how NAB's complaint process actually works, and what to do if NAB says no.
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