Privacy Policy
Information we collect
Fairlight Advisory collects personal information provided through enquiry forms, booking forms, email, and uploaded documents. This may include names, contact details, the bank involved, scam details, payment records, complaint documents, and supporting evidence.
How we use your information
Information is used to assess enquiries, provide services, prepare documents, communicate with customers, and manage bookings and payments. We will only use your information for the purpose for which it was collected.
Protection of information
Fairlight Advisory will take reasonable steps to protect customer information from unauthorised access, use, or disclosure. We use secure systems and limit access to authorised personnel only.
No sale of information
Fairlight Advisory will not sell customer information to any third party.
Sharing of information
Information may be shared where required by law, with customer consent, or where necessary to provide the service. We will not share your information for marketing purposes.
Lead data from paid social advertising
When someone submits an enquiry form on Facebook or Instagram, we receive their name, email address, phone number, and answers to screening questions. This information is passed to us by Meta Platforms. We use these details only to contact the person about their enquiry and to assess whether our service suits their situation. We do not sell, rent, or share personal information with third parties for marketing.
Sensitive information
Where a person engages us, we may handle sensitive information about their financial circumstances and the scam they experienced. We handle this information in line with the Australian Privacy Principles.
How long we keep your information
We retain enquiry data for 12 months if the person does not proceed, and for 7 years if they engage us. After this time, the information is deleted or de-identified.
Access and correction
A person may request access to or correction of their information, or ask us to delete it, by emailing our contact address listed on the Contact page.
Scope of our service
Fairlight Advisory is not a law firm and does not provide legal or financial advice. We prepare complaint documents and supporting material only.
Contact
For privacy enquiries, please contact Fairlight Advisory using the details on our Contact page.
Last updated: 2 August 2026