Fairlight Advisory

Services and pricing

Fixed-fee support to help scam victims prepare clear, structured complaint documents.

Free Initial Enquiry

$0

A free initial enquiry for customers who want to briefly explain what happened and find out whether Fairlight Advisory may be able to assist.

  • Submit a short summary of the scam
  • Provide basic details about the case
  • Fairlight Advisory reviews suitability
  • Confirms the recommended next step
Losses up to $5,000

Essential

$99

For smaller losses: a clear, structured bank complaint pack with evidence organisation and lodging instructions.

  • Liability review
  • Bank complaint pack
  • Evidence organisation
  • Lodging instructions
Losses $5,001 to $10,000

Standard

$199

For higher-value cases: everything in Essential, plus support for higher value and multiple transactions.

  • Everything in Essential
  • Higher value cases
  • Multiple transactions
$10,001 to $50,000+

Complex Case

$299

For complex matters: everything in Standard, plus complex multi-party cases and detailed evidence review.

  • Everything in Standard
  • Complex multi-party cases
  • Detailed evidence review
Optional add-on

AFCA Preparation Add-On — $49

For customers who have completed a Fairlight Advisory complaint pack and need additional support preparing their case for AFCA.

Fees are fixed and payable upfront. Fairlight Advisory does not take a percentage of any refund or compensation. Fairlight Advisory provides complaint preparation and document support only. We do not provide legal advice, financial advice, or guarantee refund or compensation outcomes.

What your complaint pack includes

  • Structured bank complaint draft
  • Liability review request wording
  • Scam timeline
  • Key issues for the bank to review
  • Evidence checklist
  • Requested outcome wording
  • One round of minor edits
Structured case file with documents
Fairlight AdvisoryFairlight Advisory
Fairlight Advisory · Victoria, Australia.
Fairlight Advisory is a document preparation service. We are not lawyers, financial advisers or a debt recovery agency, and nothing on this site constitutes legal or financial advice. We do not and cannot guarantee any recovery outcome. The Australian Financial Complaints Authority (AFCA) is free for consumers and can be contacted directly at afca.org.au. If you are in financial difficulty, free help is available from the National Debt Helpline on 1800 007 007.